combination of excellence and the treatment I've received,
exceptional customer service, and most important to me,
the charming and friendly personalities of those who I've
had the pleasure of interacting with, have made this not-so-pleasant
experience bearable." - Lynda Beck (An MBG
policyholder whose home was damaged by fire)
a claim directly to our office, dial:
To fax claim information to our office, dial:
for auto glass repair or replacement, dial:
on the status of a claim settlement, have your claim number
available and dial:
We'll be there when you
need us the most.
You can count on your independent insurance agent and MBG to
help you pick up the pieces should you ever have an insurance
claim. Knowing what to do in the event that you do suffer a misfortune
saves you time and money. You can help us help you by:
The minute you need us, you can reach us
Just dial our Claim Department's direct reporting line at 1-800-290-6361,
24 hours a day, seven days a week. Whether you use this direct
line to our home offices or call your agent to report a claim,
you can be sure we'll help you start the recovery process as soon
as we are aware of your situation.
proper steps as soon as a loss or mishap occurs:
- Stop at the scene.
- Check for injuries.
- Exchange names, addresses, telephone numbers, and insurance
- Get the names and phone numbers of those who witnessed the
accident, and call the police.
- For your protection, make no comment or statement about the
accident, except to law enforcement officials or an identified
representative of your insurance company.
- Report your claim immediately.
Damage to home or business
- Call the police if theft or vandalism is involved.
- Prevent further damage by boarding windows or covering exposed
areas; however, do not significantly alter the scene until you
have spoken with your insurance representative.
- Report the claim immediately.
- Get medical help.
- Record all the information possible surrounding the circumstances
of the accident.
- Get names and phone numbers of witnesses.
Workers' compensation cases
- Get immediate help for the injured worker.
- Complete required report forms, gathering the following information:
employee's name, address, telephone number, social security
number, date of birth and date of hire; the date the incident
occurred; a clear, precise description of the circumstances
causing the incident; a precise description of the injury and
the area of the injury; employer identification number (EIN);
contact person; and telephone number of employee.
- Contact your insurance agent or Mutual Benefit as quickly
services save you time and money
claims adjusters maintain offices throughout our area of
operation so that we can respond quickly.
We know how important it is to you to get things back to normal
as quickly as possible if you do suffer a loss or injury. That's
why we've developed the following services and programs designed
to help you when you need help the most:
- Our claims adjusters are close by - MBG claims adjusters maintain
local offices rather than working out of regional claim centers,
so we can respond quickly to your needs. A representative of
Mutual Benefit will contact you within 24 hours after notification
of your claim. Our goal is to resolve most claims within 14
- Save time and money with preferred body shop/ auto glass replacement
programs - You'll be back in the driver's seat in no time when
you ask our claims representatives to provide you with a list
of qualified auto body shops and glaziers near you. There is
no need to gather estimates or have an appraiser approve them.
Simply contact one of these shops and repairs can begin as soon
as you pay your insurance premium deductible. All work is guaranteed.
- Our Mutual Care program gives injured
workers the attention they deserve - Mutual Care, our workers'
compensation managed care program, is offered in partnership
with CorVel Corporation, one of the leading providers of workers'
compensation managed care services in the United States. CorVel
- Containing costs
- Helping to eliminate frivolous and fraudulent claims
- Focusing on enabling your valued employee to return to work
- Serving as a resource throughout the recovery process
fraud costs you money
You may believe only insurance companies should be worried about
insurance fraud. But it's a crime that costs you money, too. According
to the Pennsylvania Insurance Fraud Prevention Authority, insurance
fraud costs the nation $160 billion annually that's $600 per
year for every man, woman, and child in the United States. Fraud
inflates the cost of each consumer's insurance premium by $200
to $300 per year.
Insurance fraud is intentionally lying to or misleading an insurance
company about a claim by providing false estimates for repairs,
submitting "doctored" receipts, intentionally creating damage,
or faking an injury.
If you suspect someone is committing insurance fraud, you may
register an anonymous, confidential tip online at Fraud86.com.
In Pennsylvania, you may call the Insurance Fraud Prevention Authority
1-800-283-3531 - or email: firstname.lastname@example.org