z Mutual Benefit Group - Claims

Quick contact:
Call: 1-800-283-3531

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"The combination of excellence and the treatment I've received, exceptional customer service, and most important to me, the charming and friendly personalities of those who I've had the pleasure of interacting with, have made this not-so-pleasant experience bearable." - Lynda Beck (An MBG policyholder whose home was damaged by fire)


To report a claim directly to our office, dial:

To fax claim information to our office, dial:

To arrange for auto glass repair or replacement, dial:

To check on the status of a claim settlement, have your claim number available and dial:

We'll be there when you need us the most.

You can count on your independent insurance agent and MBG to help you pick up the pieces should you ever have an insurance claim. Knowing what to do in the event that you do suffer a misfortune saves you time and money. You can help us help you by:

The minute you need us, you can reach us
Just dial our Claim Department's direct reporting line at 1-800-290-6361, 24 hours a day, seven days a week. Whether you use this direct line to our home offices or call your agent to report a claim, you can be sure we'll help you start the recovery process as soon as we are aware of your situation.

Take the proper steps as soon as a loss or mishap occurs:

Auto accidents

  • Stop at the scene.
  • Check for injuries.
  • Exchange names, addresses, telephone numbers, and insurance information.
  • Get the names and phone numbers of those who witnessed the accident, and call the police.
  • For your protection, make no comment or statement about the accident, except to law enforcement officials or an identified representative of your insurance company.
  • Report your claim immediately.

Damage to home or business

  • Call the police if theft or vandalism is involved.
  • Prevent further damage by boarding windows or covering exposed areas; however, do not significantly alter the scene until you have spoken with your insurance representative.
  • Report the claim immediately.

Liability situations

  • Get medical help.
  • Record all the information possible surrounding the circumstances of the accident.
  • Get names and phone numbers of witnesses.

Workers' compensation cases

  • Get immediate help for the injured worker.
  • Complete required report forms, gathering the following information: employee's name, address, telephone number, social security number, date of birth and date of hire; the date the incident occurred; a clear, precise description of the circumstances causing the incident; a precise description of the injury and the area of the injury; employer identification number (EIN); contact person; and telephone number of employee.
  • Contact your insurance agent or Mutual Benefit as quickly as possible.

Our services save you time and money

MBG claims adjusters maintain offices throughout our area of operation so that we can respond quickly.

We know how important it is to you to get things back to normal as quickly as possible if you do suffer a loss or injury. That's why we've developed the following services and programs designed to help you when you need help the most:

  • Our claims adjusters are close by - MBG claims adjusters maintain local offices rather than working out of regional claim centers, so we can respond quickly to your needs. A representative of Mutual Benefit will contact you within 24 hours after notification of your claim. Our goal is to resolve most claims within 14 days.
  • Save time and money with preferred body shop/ auto glass replacement programs - You'll be back in the driver's seat in no time when you ask our claims representatives to provide you with a list of qualified auto body shops and glaziers near you. There is no need to gather estimates or have an appraiser approve them. Simply contact one of these shops and repairs can begin as soon as you pay your insurance premium deductible. All work is guaranteed.
  • Our Mutual Care program gives injured workers the attention they deserve - Mutual Care, our workers' compensation managed care program, is offered in partnership with CorVel Corporation, one of the leading providers of workers' compensation managed care services in the United States. CorVel assists by:
    • Containing costs
    • Helping to eliminate frivolous and fraudulent claims
    • Focusing on enabling your valued employee to return to work sooner
    • Serving as a resource throughout the recovery process

Insurance fraud costs you money

You may believe only insurance companies should be worried about insurance fraud. But it's a crime that costs you money, too. According to the Pennsylvania Insurance Fraud Prevention Authority, insurance fraud costs the nation $160 billion annually � that's $600 per year for every man, woman, and child in the United States. Fraud inflates the cost of each consumer's insurance premium by $200 to $300 per year.

Insurance fraud is intentionally lying to or misleading an insurance company about a claim by providing false estimates for repairs, submitting "doctored" receipts, intentionally creating damage, or faking an injury.

If you suspect someone is committing insurance fraud, you may register an anonymous, confidential tip online at Fraud86.com. In Pennsylvania, you may call the Insurance Fraud Prevention Authority at 1-888-565-IFPA.

Quick contact: - Call: 1-800-283-3531 - or email: info@mutualbenefitgroup.com


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