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Operation Service Representative

Position Title

Operation Service Representative 



Operation Services 


Summary of Duties

The Operation Service Representative supports the company’s customers by providing information and resolving product and service issues.  In addition, this position performs a variety of financial and nonfinancial tasks to help support other units within the company.  This position is responsible for answering calls and emails from external and internal customers; responding efficiently and accurately to all customers; engaging in active listening with customers; greeting and directing visitors; processing incoming payments; processing quotes, new business, manual renewals, cancellations, non-renewals and reinstatement notices; reconciling processed work; reviewing risk reports; maintaining forms database; working with underwriting, vendors and Information Services Department; and performing other miscellaneous duties as assigned or directed.

Necessary Qualifications

Applicant must possess a general equivalency or high school diploma, associate degree preferred; strong customer service orientation and demonstrated ability in dealing with a variety of people; proficient interpersonal relations and communications skills (both written and verbal); moderate computer knowledge; demonstrated analytical, problem solving, organizational and time management skills; moderate math skills; general knowledge of insurance and/or accounting; and minimum of 2 years work experience in related position.

Additional Information

Full benefits package, including health, dental reimbursement, vision, 401(k) and Roth 401(k), and PTO, starts the first of the month following employment. Please visit our Web site to learn more about us and why you might want to work with us.

Equal Opportunity Employer.

Best Places to Work in PA Employer 2009, 2010, 2011, 2012, 2013, 2014, 2017, and 2018.

This is a full-time position.

Posted on June 25th, 2021.