Set Up Automatic, Recurring Payments
What is a recurring payment?
Recurring payments allow you to have your invoiced installment amount automatically withdrawn from your checking or savings account on the installment due date. Recurring payments save you time and money because you don’t have to write checks and pay to mail them, and you don’t even have to take the time to go online to pay; payment is automatically drafted at the right time. This also means you never have to worry about late payment resulting in a lapse in your insurance coverage.
Mutual Benefit’s recurring payment program is available for both personal and commercial insurance accounts; however, it is limited to 12-month policies that are paid on a monthly basis. For instance, if you have a six-month policy, or if you choose to pay your premium quarterly, you would not be eligible for the recurring payment program. Learn about Mutual Benefit’s payment plan options now.
Are there installment or service fees?
An installment fee of $2.00 will be charged on any payment when using the recurring payment option.
If I sign up for recurring payments, will I still receive an invoice?
No, you will not receive an invoice every month. We will send you a notice only when your withdrawal amount changes by $2.00 or more due to a change to your policy/account.
Can I have my payment withdrawn from a savings account or charged to a credit card?
We can withdraw a recurring payment from a checking or savings account, but not from a credit card account.
How can I sign up for recurring payments?
You will need to enroll as a new user and register for an online account:
- Click on the “Click here to pay online” link on the “Pay Online” page of this Web site.
- Have your policy or account number and billing zip code ready.
- Click the “New user? Register here” link in the “Log In” box.
- Complete the required information on the Enrollment page.
Once enrolled, you may set up a recurring payment to be automatically deducted from your bank account:
- Click on the “Payment” tab, then choose the “View Recurring Payment” option.
- On the Recurring Profile page, click on the “Add Recurring Payments” button.
- Choose the enrolled policy/account you wish to set up on a recurring payment, as well as the bank account you wish to use for payment.
- Click “Submit” when finished.
NOTE: You will need to pay any invoice that you have received to date for the policy/account that you would like to enroll for recurring payment.
Your first recurring payment will be on the next billing cycle. Recurring payments will be deducted from your bank account on your policy/account number due date.
If you don’t have regular access to a computer and would like to sign up for recurring payments, you must complete and sign Mutual Benefit’s EFT Recurring Payment Authorization Form, and return it to your insurance agent or to Mutual Benefit Group by mailing it to 409 Penn Street, PO Box 577, Huntingdon, PA 16652; by faxing it to 814-643-7210; or by e-mailing it to email@example.com.
If you have questions about signing up for recurring payments, or need assistance, please call your insurance agent, whose name and number is located in the upper right-hand corner of your invoice. Or, dial Mutual Benefit’s office at 1-800-283-3531 and ask to speak with a billing customer service representative.
When will my payment be posted to my account?
Recurring payments will be processed in one business day.
How can I change my checking or savings account information?
You will be able to change your banking information by clicking on the “Payment” tab. Always select the “Edit” option when changing account information. Deleting account information may cause the policy to no longer be on EFT.
What if I decide I no longer want recurring payments?
You may terminate your recurring payment election any time by logging into your profile and choosing the “Recurring Payment” option from the “Payment” tab. You may also call your insurance agent for assistance if you no longer wish to use this method of payment. You may also send a written request to our billing department via e-mail (firstname.lastname@example.org) or fax (814-643-7210) stating that you would like the policy to be removed from EFT.
Can Mutual Benefit refuse to accept recurring payments on my account?
Mutual Benefit does reserve the right to refuse or terminate electronic payment services. If there are insufficient funds in your account on the withdrawal date, you could receive a cancellation notice for that installment and be charged a $30 nonsufficient funds service fee. If the installment is subsequently paid, the automatic withdrawal of any future installments will continue without interruption. Multiple nonsufficient funds occurrences may result in a customer being declared ineligible for the recurring payment program.
Who do I contact if I have questions about recurring payments?
Call Mutual Benefit Group toll-free at 1-800-283-3531, Monday through Friday, from 8 a.m. to 5 p.m., and ask for a billing customer service representative.