We’re here for you.
In the midst of the coronavirus (COVID-19) outbreak, Mutual Benefit remains committed to being here for you when you need us. Currently, customer service is continuing as usual. Although most of our staff is working from home, they are as ready as ever to help you with your claims or with billing and service concerns.
Our employees began working remotely on March 20 as MBG complied with the Pennsylvania Governor’s mandate that all non-life-sustaining businesses were to close to slow the spread of COVID-19. However, we learned from the Pennsylvania Insurance Department that insurance companies are permitted to allow a small number of personnel to remain on site. The employees on our Operation Service Team are in our home office to help you from 8 a.m. to 5 p.m., Monday through Friday. The rest of our employees have full access from their homes to all the information and computer systems they need to manage daily business. Please call or email as you normally would if you need us.
Your Agent is Your Ally
Don’t forget that your independent insurance agent who represents Mutual Benefit Group is your adviser, advocate and ally. He or she will help you with policy changes, coverage questions, policy documents, submitting a claim and making a payment.
We understand many of our policyholders, whether individual employees or business owners, are affected financially by government mandates instituted to slow the spread of the virus. We are prepared to discuss payment options with those facing a hardship resulting from the coronavirus (COVID-19) pandemic. Call our Operation Service Team at 1-800-283-3531, Extension 2790 with questions or to discuss these options.
You can continue to reach our Operation Service representatives during normal business hours from 8 a.m. to 5 p.m. Monday through Friday by calling 1-800-283-3531. Additionally, you can:
- report an auto, home or business claim 24/7 at 1-800-290-6361
- report an auto glass claim at 1-800-232-8315
- make a payment during normal business hours at 1-800-283-3531
- make a payment 24/7 at 888-505-0153
Take Advantage of Our Online Services
Follow the links below to report a claim or make a payment at our website, thembg.com
Check Our Website for Updates
MBG is closely monitoring daily changes during the outbreak. We are relying on facts and information provided by federal, state and local authorities as we make decisions. We encourage you to stay informed and safe by following the recommendations of the Centers for Disease Control (CDC). Please check our website regularly, too, for updates on our response to the situation.
MBG will do its best to carry out our mission of helping to build and protect your economic well-being, especially in these uncertain times. We thank you for being a member of our policyholder family. We thank you for trusting us to serve you. May you and your loved ones stay safe and well.